Does ArenaNet offer refunds? - Guild Wars Forums

candle · Jun 14, 2005, 09:29 AM // 09:29

I bought Guild Wars from EBGames but they declared this game cannot be refunded because of the cd key. Does anyone know if the game can be refunded directly from ArenaNet or NCSoft?

RTSFirebat · Jun 14, 2005, 09:34 AM // 09:34

Quote:

Originally Posted by candle

I bought Guild Wars from EBGames but they declared this game cannot be refunded because of the cd key. Does anyone know if the game can be refunded directly from ArenaNet or NCSoft?

No its cannot, I never heared of any MM-Game company giving refunds to anyone.

Got purchased the game, registered it in your name... using your CD key, the game is yours now and forever.

Marc Grahamsworth · Jun 14, 2005, 10:12 AM // 10:12

You could sell the game to someone else, although then again, I'm not really sure what the law states about that either...

EULAs are really wishy washy...

Tormunda · Jun 14, 2005, 10:17 AM // 10:17

If you have not removed the scratch off area on the CD key and not damaged the product in any other way then your within your statuary rights to return the product.

PS: EULAs are really wishy washy...
Note: There is also an interesting point in the fact that you can NOT agree to the EULA and thus not install the software. Since you cannot read the EULA without taking some steps (Opening any seal on the wrapper) then you are within your rights to return a product to the producer if you do not agree to the EULA. (In the case of GW, the key code is asked for after the EULA so there is no need to scratch the panel off until after you agree to the EULA. Thus, if you have then your return will more than likely be void).

RTSFirebat · Jun 14, 2005, 10:25 AM // 10:25

Quote:

Originally Posted by Tormunda

If you have not removed the scratch off area on the CD key and not damaged the product in any other way then your within your statuary rights to return the product.

Yes but since the product key has now been used and use he knows what it is how can I be returned?

Tormunda · Jun 14, 2005, 10:33 AM // 10:33

Quote:

Originally Posted by RTSFirebat

Yes but since the product key has now been used and use he knows what it is how can I be returned?

He has not said he has used the product key. Nor has he said he has removed the scratch area.

RTSFirebat · Jun 14, 2005, 10:42 AM // 10:42

Quote:

Originally Posted by Tormunda

He has not said he has used the product key. Nor has he said he has removed the scratch area.

Well if that is the case yes it can be returned... but he has not said wether he HAS removed the scratch area, nor has he used the product key.

candle · Jun 14, 2005, 10:43 AM // 10:43

I have installed the game and set up an account. I want to find out if refund is an option at this point in time.

I bought the game only three days ago. Guess I miss EBGames' usual 7-day money back guarantee.

RTSFirebat · Jun 14, 2005, 10:48 AM // 10:48

Quote:

Originally Posted by candle

I have installed the game and set up an account. I want to find out if refund is an option at this point in time.

I bought the game only three days ago. Guess I miss EBGames' usual 7-day money back guarantee.

hmmmm... not looking good...

Best thing to do is e-mail A.Net support and ask them. But I wouldn't get your hopes up.

Tormunda · Jun 14, 2005, 10:59 AM // 10:59

Quote:

Originally Posted by candle

I have installed the game and set up an account. I want to find out if refund is an option at this point in time.

I bought the game only three days ago. Guess I miss EBGames' usual 7-day money back guarantee.

Even though some of my above posts had been very positive and maybe given you some hope.... After this post I have to reply....

100%. Not a hope!

Sorry mate!

candle · Jun 14, 2005, 11:10 AM // 11:10

doh!!

Thanks for your help anyway, guys. I've emailed ArenaNet and await their response.

deathwearer · Jun 14, 2005, 11:21 AM // 11:21

hes right, there is no chance you get your money back.

dansamy · Jun 14, 2005, 11:54 AM // 11:54

Setup a "trash" free email on hotmail. Transfer the account to that email. Auction off the game on eBay. That's your best hope I'm afraid.

RTSFirebat · Jun 14, 2005, 12:30 PM // 12:30

It's Game over man! Its game over!

Jun 14, 2005, 09:29 AM // 09:29	#1
candle Pre-Searing Cadet Join Date: Jun 2005	Does ArenaNet offer refunds? I bought Guild Wars from EBGames but they declared this game cannot be refunded because of the cd key. Does anyone know if the game can be refunded directly from ArenaNet or NCSoft?

Jun 14, 2005, 10:17 AM // 10:17	#4
Tormunda Frost Gate Guardian Join Date: May 2005	If you have not removed the scratch off area on the CD key and not damaged the product in any other way then your within your statuary rights to return the product. PS: EULAs are really wishy washy... Note: There is also an interesting point in the fact that you can NOT agree to the EULA and thus not install the software. Since you cannot read the EULA without taking some steps (Opening any seal on the wrapper) then you are within your rights to return a product to the producer if you do not agree to the EULA. (In the case of GW, the key code is asked for after the EULA so there is no need to scratch the panel off until after you agree to the EULA. Thus, if you have then your return will more than likely be void). Last edited by Tormunda; Jun 14, 2005 at 10:32 AM // 10:32..

Jun 14, 2005, 10:43 AM // 10:43	#8
candle Pre-Searing Cadet Join Date: Jun 2005	I have installed the game and set up an account. I want to find out if refund is an option at this point in time. I bought the game only three days ago. Guess I miss EBGames' usual 7-day money back guarantee. Last edited by candle; Jun 14, 2005 at 10:46 AM // 10:46..

Jun 14, 2005, 10:12 AM // 10:12	#3
Marc Grahamsworth Frost Gate Guardian Join Date: Jun 2005 Location: Australia Guild: Guild of Choice Profession: Me/Mo	You could sell the game to someone else, although then again, I'm not really sure what the law states about that either... EULAs are really wishy washy...

Jun 14, 2005, 11:10 AM // 11:10	#11
candle Pre-Searing Cadet Join Date: Jun 2005	doh!! Thanks for your help anyway, guys. I've emailed ArenaNet and await their response.

Jun 14, 2005, 11:21 AM // 11:21	#12
deathwearer Krytan Explorer Join Date: May 2005 Location: Canada/Quebec Guild: Silentum Altum Profession: E/Mo	hes right, there is no chance you get your money back.

Jun 14, 2005, 11:54 AM // 11:54	#13
dansamy Chasing Dragons Join Date: May 2005 Location: Lost in La-La Land Guild: LFGuild Profession: Mo/Me	Setup a "trash" free email on hotmail. Transfer the account to that email. Auction off the game on eBay. That's your best hope I'm afraid.

Jun 14, 2005, 12:30 PM // 12:30	#14
RTSFirebat The Humanoid Typhoon Join Date: May 2005 Location: UK Guild: Servants of Fortuna [SoF] Profession: R/	It's Game over man! Its game over!